Speaking: Returning a product

Albert: Hello. How can I help you?

Rafa: Oh, hello. I'd like to return this CD please.
Albert: OK. What's the problem with it?
Rafa: Well, it's scratched and it jumps. It was scratched when I bought it.
Albert: Mmm, that's strange. When did you buy it?
Rafa: I only bought it yesterday.
Albert: Have you got the receipt?
Rafa: Yes, here you are.
Albert: OK. Well, I can give you a refund or do you want to choose another CD?
Rafa: I'll choose another one, thanks.

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